Shipping policy

At Shair Nouman, we aim to deliver your orders quickly and safely across the United Arab Emirates. This Shipping Policy outlines our shipping process, timelines, and conditions.

1. Shipping Locations

  • We currently ship across the United Arab Emirates (UAE) including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

  • International shipping may be available on request (subject to courier availability).

2. Order Processing Time

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery time within UAE:

  • Major cities (Dubai, Abu Dhabi, Sharjah): 1–3 business days

  • Other Emirates: 2–4 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

4. Shipping Charges

  • Shipping charges (if any) are calculated at checkout or confirmed before dispatch.

  • Promotional free shipping may be offered on selected products or orders.

5. Cash on Delivery (COD)

  • Cash on Delivery is available in selected areas within the UAE.

  • Customers must pay the full order amount at the time of delivery.

  • Refusal of COD orders without valid reason may result in future order restrictions.

6. Address Accuracy

  • Customers are responsible for providing a complete and accurate delivery address along with a valid contact number.

  • Shair Nouman is not responsible for delays or failed deliveries due to incorrect information.

7. Delivery Issues

  • If a delivery attempt fails due to customer unavailability, re-delivery charges may apply.

  • In case of lost or damaged shipments, customers must contact us within 24 hours of delivery.

8. Courier Services

We use trusted UAE courier partners to ensure safe and timely delivery. Courier selection depends on location and service availability.

9. Order Tracking

  • Tracking details will be shared once the order is dispatched (if applicable).

  • Customers can track their orders through the courier service.

10. Policy Updates

Shair Nouman reserves the right to update this Shipping Policy at any time without prior notice.

11. Contact Us

For shipping-related inquiries, please contact:
Shair Nouman – Customer Support